POLICIES & INFORMATION

14-Day Technical-Issues Refund Policy

Effective date: October 18, 2026

Harvster is developed by CAD Specialties LLC.

When a refund is available

You may request a refund within 14 calendar days of the original purchase if a significant technical problem prevents Harvster from operating as advertised and support cannot resolve it.

Verified duplicate purchases, duplicate charges, and billing errors are also eligible for refunds.

We may ask you to provide information needed to investigate a technical issue.

When refunds are not ordinarily issued

Refunds are not ordinarily issued simply because you have finished processing your documents, no longer need the software, or have changed your mind.

How to request a refund

Submit your refund request within 14 calendar days of the original purchase.

Email support@getharvster.com with:

• The purchaser’s email address.
• The order number, if available.
• A description of the issue.

Approved refunds

Approved refunds are returned through Lemon Squeezy to the original payment method where supported. Payment-provider refund decisions may also apply.

License cancellation and offline installations

Refunded licenses are canceled, and customers must discontinue use of Harvster. Because Harvster supports permanent offline activation, license cancellation may not immediately disable an existing offline installation. The requirement to discontinue use still applies.

Mandatory consumer rights

Nothing in this policy limits or excludes any applicable mandatory consumer rights.